Return and Refund Policy

We want you to feel comfortable shopping with us, so we've simplified our return and refund process.

1. Return Time Frame: You can return items within 30 days of purchase. Unfortunately, we cannot accept returns after 30 days.
2. Eligible for a Return: Your item must be in the same condition you received it. You’ll also need the receipt or proof of purchase. Important Note: We do not take returns for custom-made products.
3. Return Process: To start a return, please email us at support@majesticbounce.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
4. Shipping Cost: You are responsible for any return shipping charges. We strongly recommend using a trackable shipping method for your convenience and to ensure a smooth return process. Please Note: A 10% restocking fee will be charged for all returns.
5. Defective or Broken Products: If your item is faulty or broken, please notify us within 30 days. We'll assist you with the return process at no extra charge. Once we receive and verify the defect, we will either send you a replacement or issue a full refund, including any shipping costs you incurred.`

6. Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Cancellation: You can cancel an order as long as it has not been sent for picking and packing in our warehouse. Please get in touch with us as soon as possible if you wish to cancel. If the item has left our warehouse, please wait for it to arrive before organizing a return. Please note that postage will not be covered once the order has left our warehouse. 

8. Refunds: After we receive and inspect your return, we will notify you via email. We will process your refund to your original payment method within 7 business days. Please note that it may take additional time for your bank or card issuer to reflect the refund. If you are still waiting for the refund after 10 business days from our confirmation email, please get in touch with us at support@majesticbounce.com.

If you have any questions about returns or refunds, feel free to reach out to our friendly Customer Support team at support@majesticbounce.com.

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